Frequently Asked Questions
All prices are displayed in U.S. Dollars (USD).
Orders are processed within 1 business day. Average U.S. shipping time is 3–5 days. Tracking will be emailed automatically.
Yes — we offer a 30-day satisfaction guarantee. If your product is damaged or you're not completely satisfied, contact us to initiate a return.
You can cancel before your order ships. If it has already shipped, you’ll need to process a return after it arrives.
If you made a mistake, contact us immediately at hello@onlysymbiosis.com. If the order hasn’t shipped yet, we can update it.
U.S. orders typically arrive within 3–5 business days. Fulfillment centers operate in multiple zones to speed up delivery.
Email us at hello@onlysymbiosis.com with your order number and issue details. We’ll respond as soon as possible.